Sales Manager

Location: Remote/In-Office/Hybrid

About Us: 

Bushbalm is The Bikini Line Skincare Experts, on a mission to be the go-to solution for ingrown hairs, dark spots, and razor bumps—everywhere on the body. We create effective, results-driven products that help people feel confident in their skin, from the bikini line to underarms and beyond.

Born in Ottawa, we’ve grown from a bold idea to one of the city’s most exciting startups—securing a deal on Dragons’ Den and ranking among Ottawa’s fastest-growing companies. With a powerhouse eCommerce presence, a rapidly expanding retail footprint, and a strong network of waxing professionals, we’re disrupting the skincare industry in a big way. At Bushbalm, you’ll join a fast-moving, passionate team where innovation, collaboration, and career growth go hand in hand. If you're ready to make an impact, we’d love to meet you!

Why Join Bushbalm?

• Be part of a rapidly growing and innovative skincare brand making waves in the beauty industry.
• Work in a collaborative and fun environment that values creativity and fresh ideas.
• Gain strong opportunities for career growth and professional development.
• Help expand a brand that is available in Ulta Beauty locations nationwide and 16,000+ waxing salons.

About the Role:

We are seeking a results-driven Sales Manager to lead our Account Management team and drive revenue growth from our existing customer base. This existing vacancy role is responsible for increasing returning customer revenue, strengthening long-term client relationships, and building scalable processes that support retention, expansion, and customer satisfaction.

The ideal candidate is both strategic and hands-on — someone who can coach a team, analyze performance metrics, and develop relationship-driven growth strategies.

The salary range for this position is $80,000 to $90,000 CAD.

Responsibilities:

Team Leadership & Development

• Lead, coach, and develop the Account Management team to achieve retention and revenue targets

• Establish clear KPIs, performance expectations, and growth plans for team members

• Conduct regular 1:1s, performance reviews, call coaching and ongoing training

• Foster a high-performance, customer-centric culture

Revenue Growth & Retention

• Own revenue growth from existing customers, including renewals, upsells, and cross-sells

• Develop strategies to increase returning customer revenue and lifetime value

• Monitor churn metrics and implement proactive retention strategies

• Identify expansion opportunities within key accounts
  

Account Strategy & Relationship Management

• Build and maintain strong relationships with high-value customers

• Partner with key stakeholders to understand client goals and ensure alignment

• Lead strategic account planning sessions and business reviews

• Resolve escalated customer concerns and ensure high satisfaction levels
  

Process & Performance Optimization

• Develop scalable account management processes and playbooks

• Analyze pipeline, retention, and expansion data to drive performance improvements

• Collaborate cross-functionally with Marketing, Customer Success, and Operations

• Implement CRM best practices to ensure accurate forecasting and reporting

Who You Are:

• 5+ years of experience in sales, account management, or customer growth roles

• 2+ years of leadership experience managing account managers or similar teams

• Proven track record of driving revenue growth from existing customer bases

• Strong analytical skills and experience working with CRM and sales reporting tools

• Excellent interpersonal and communication skills — comfortable presenting to senior leadership and external partners.

• Ability to thrive in a fast-paced, entrepreneurial environment and manage multiple initiatives concurrently.

• Passion for skincare, body care, grooming or related personal care segments, and alignment with Bushbalm’s mission and brand ethos.

• Willingness to travel as needed to support partner meetings, product launches and trade events.

Perks & Benefits:

• Competitive salary and comprehensive benefits package.
• Flexible work environment (remote/hybrid options where applicable).
• Health and wellness benefits, including a lifestyle spending account.
• Professional development opportunities to support career growth.
• Free access to our award-winning products.
• Inclusive and dynamic company culture with team-building events.

Join us in redefining body care and making an impact in the beauty industry!